Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants stay healthy during shipping?
We use specialized, eco-friendly packaging designed to secure the root ball and protect delicate foliage. Each plant is hydrated before shipment and tracked to ensure the shortest transit time possible.
What is your 'Green Thumb' guarantee?
We guarantee that all plants will arrive in healthy condition. If your plant shows signs of distress within the first 30 days, simply send us a photo and we will provide a replacement or a store credit.
When is the best time to order for my hardiness zone?
While you can order anytime, we may delay shipping during extreme frost or heat waves to protect the plants. You can check your specific USDA hardiness zone on our shipping page for recommended planting windows.
Do you offer bulk discounts for landscaping projects?
Yes, we offer tiered pricing for large orders and professional landscapers. Please contact our support team with your plant list for a custom quote.
Are your plants organic and pesticide-free?
We prioritize Integrated Pest Management (IPM) practices, focusing on natural predators and organic treatments whenever possible to ensure your plants are safe for pollinators and pets.
Can I change or cancel my order after it is placed?
Orders can be modified or cancelled within 24 hours of placement. Once a plant has been pulled from our greenhouse and prepared for transit, we are unable to make further changes.